FAQ – Blue Stag

School - General

Yes, you will need to register an account before shopping.

Please reset password.

School attires can be purchased from the school bookshops when school reopens.

More information can be found on the respective school websites.

Our office operating hours is from 10am to 6pm. However, it is highly recommended to purchase your uniforms via our webstore or purchase them physically in school.

Our office is not available for walk-ins and self collection.

School - Order

You will first need to measure your body measurements. Using those measurements, you will be able to find the recommended sizes on the respective product page using our Fit Guide.

We aim to replenish our stock within 2 weeks. Please check back on the webstore or contact us for more info.

Please contact us with your body measurements and we will advise you accordingly.

If your size is out of our standard sizing, special orders need to be placed to manufacture them.

We aim to stock the sizes adequately. However, out of stock situation may occur during the year end period.

You can continue to wear your previous school attire for the first 2 weeks of school.

For more clarification, you can contact the school directly.

No items are reserved before your order is confirmed.

In general, most new students purchase 2-3 sets of the school attire.

You can contact us via email at general@bluestag.sg

Order received: We have received your order and will process it within 1-2 business days.
Order Confirmed: Payment have been received and we will start to prepare the items for delivery.
Order Shipped: We have handed over the items to the courier company for delivery fulfilment. Please note that the standard delivery will take 1-3 business days.
Ready for collection: This is a status for those who selected “Self-Collection” as a delivery option.

Once order have been received by us, we are unable to amend your order.You can refer to the FAQ Section under Refund/Exchange

Exchange / Refunds

Exchanges are accepted with a valid proof of purchase within 30 days. In order to be accepted for exchanges, the products should not be washed, altered, worn or ironed.
Should your purchased item cost more/less than your exchanged item, the difference will be collected/refunded to you at the time of exchange.

Exchanges are subjected to stock availability.

If you have purchased school products i.e. uniforms, PE Attire, you can do an exchange in person at our sales venue in school during our operating hours.

Our office is not available for walk-in / appointments.

No, all products bought are non-refundable. You may exchange for other items.

Delivery

Delivery charges are $6.50 for local deliveries.

Orders are expected to reach you within 5-7 working days.
For orders placed during the November to January period, you might expect a slight delay of 1-2 working days.

Our delivery partner will send you an email/sms with your tracking number after we release the parcel to them.
We will also notify you via email when your item has been shipped.

Local deliveries will only be made to the main island of Singapore, except for Restricted Zones (e.g Airport Terminals, Military Bases, Cargo Complexes, Jurong Island etc).

Please inform us immediately if you have keyed in the wrong delivery address.

Once item has been shipped, we are unable to change them.

Any re-delivery arranged will be subjected to delivery charges.

We do not offer timeslot delivery.

Due to the current Covid-19 situation, our office is not open for self collection.

Please opt for delivery or collection in schools.

Yes, you can. This is subjected to an appointment basis.

More information can be found at the school information page.

No.

For home delivery, there are 2 re-deliveries attempts. Should all attempts be unsuccessful, the parcel will be returned to us. Subsequent redeliveries will be chargeable.

For self-collection in school, should you miss your self-collection time/date, please proceed to rebook again.